The list goes on, every time you call In to support it's another issue on your end that you have to resolve although they fix the temporarily and then two or three days later same problems come back over and over and over. 3) put the person on hold then try to re-engage the line and it will not pick up then finally disconnect them. I've had this system since December 2020 and have nothing but problems since then examples, 1) 5 to 10 second delay when you pick up the phone and you were able to talk to the person calling in 2) when answering the phone cannot hear the person calling in but they can hear you so the customer gets aggravated having to call back. Your customer retention staff are rude and aggravating to speak with. And if Nextiva is reading this 'real world' review, please don't patronize me by responding. I do not look forward to the next 15 month using them and am wondering how many customers we will loose while struggling with this system. I would never recommend this company and have found many many negative reviews stating almost exactly the same issues we are facing. But every time they eventually 'fixed' an issue or request, something else boke, causing another long phone call. I averaged each issue took about 2 hours to fix. I have personally spent over 50 hours (literally) on hold or with a tech support person, mostly from Ukraine. And the reasons, after only 2 weeks of service we wanted out was that nothing worked correctly, from lines deregistering to line positions and the display changing, seemingly on there own to call parking slots that did nothing or even worse, just hung up on the customers. The company refused to budge demanding two thousand dollars to break our contract early.
Nextiva support # trial#
We were misled by the sales rep and missed our 30 trial window by 4 days because of it. BEWARE See critical reviews Reviews (95)Īn absolute terrible experience so far.
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